Troubleshooting (2)INpower en software

Kijk hier voor veelvoorkomende issues/vragen ivm de Rotor INpower.

28-12-2016:

ROTOR power meter software compatibility

Our power meter software is Bluetooth® Smart and ANT+™ compatible. By reading through the information below, you can learn how to identify the compatibility of your operating system. 

ANT+™:
ANT+™ works with Windows 7 and later versions. For Apple devices, ANT+™ works with macOS 10.7 Lion and later versions. 

Bluetooth® Smart:
Bluetooth® Smart requires Windows 10. Your Apple device must be Bluetooth® 4.0 compatible and have at minimum, macOS 10.7 Lion installed. 

How to find out if your Mac is Bluetooth® 4.0 compatible:
You can find out your computer's compatibility by following the 6 simple steps listed below. 

  1. Go to “About This Mac”
  2. Press the “More Info…” button
  3. Press the “System Report…” button
  4. Select “Bluetooth” from the sidebar
  5. Check the “LPM Version”
  6. If “LPM Version” is 0x6, your Mac is equipped with Bluetooth® 4.0. Any version lower than that indicates an older Bluetooth® version and requires pairing your power meter via ANT+™

 

 

Waar staat OCA voor?

De OCA is de zogenaamde Optimum Chainring Angle. Een ieder heeft tijdens zijn pedaalslag een punt waar met het sterkste is. Dit punt is voor een ieder anders en het punt veranderd ook wanneer u op een andere geometrie gaat zitten.

 

Torq-efficiency en pedal souplesse, Wat kan ik daarmee?

.De zogenaamde Torque-efficiency (draaimoment) geeft aan wat uw Positief geleverde moment is t.o.v. uw Totaal moment. Wanneer we naar 1 been zouden kijken en uw heeft geen click-pedalen heeft u, wanneer u op het pedaal duwt, een positief moment. Vervolgens moet u in de opgaande slag het “dode” gewicht van uw andere been optillen, dit genereert een negatief moment. Samen vormen zij het totale geleverde Moment.

De Torque effectiveness is dus een indicatie van hoe effectief uw pedaalslag is. Nu is de juiste waarde voor u eigenlijk een vraag welke een persoonlijke begeleider voor u kan beantwoorden. Denk bijvoorbeeld aan Training Peaks. 
Uw hoogste efficiëntie kan lager of hoger liggen dan de mijne… Je kunt dus niet zonder meer zeggen dat is een prima waarde. Hoe hoger het getal, hoe efficiënter u met uw krachten omgaat. maar 100% is niet of nauwelijks haalbaar.

De Pedaal souplesse (pedal smoothness) kijkt naar het punt waar u het meeste kracht zet tijdens uw pedaalslag t.o.v. de gemiddelde geleverde kracht. ook hier geldt dat dit afhankelijk is van welk type rijder u bent. Bent u iemand die juist op souplesse rijdt of meer een “stoemper”… In het laatste geval zal de souplesse lager liggen.. ook hier geldt dat een begeleider u hiermee verder kan helpen.

 

 

 

INPOWER FAMILY
The points below troubleshoot all known issues to INpower power meters.

ISSUE: "My battery is draining quickly"
The reason can be that the power meter is always reading a load and thus is always active. Many customers report that it immediately pairs with their bike computer without activating. Root cause is an incorrectly-executed calibration process, for example not positioning the crank arms in the vertical position.

Please recalibrate the crank, making sure the correct procedure is respected and monitoring the battery consumption afterwards. 

ISSUE: "I cannot update firmware, I get the loader-message in my firmware field, the firmware update process was not successful"
The reason for this is that the ANT+™ connection between the desktop
 or laptop computer and the bike computer is unstable and thus the upload process is interrupted. 

Please make sure that the crank is as close as possible to the ANT+™ dongle. Do not use a USB extension cable and make sure that neither crank or ANT+™ antenna is shielded in any way. Be advised, the crank is not damaged; ultimately the firmware will be uploaded. 

ISSUE: "I have a very low calibration value of -16777" (example number stands for any high or low value)
Calibration values of this magnitude are out of the range of -200 to +200 due to an electronic component damage inside the crank


This issue unfortunately cannot be repaired and requires exchanging the crank within warranty. 

ISSUE: "I get an ANT+™ error when opening the ROTOR software and trying to connect my power meter"
We have seen this issue when a program running in the background is using the ANT+™ dongle and blocking it from being used by the ROTOR software. In most cases, Garmin Express is causing this issue.

Make sure that the ANT+™ connection is not blocked by Garmin Express. Please uncheck "Always keep Garmin Express running in the background” in the application's preferences settings.

ISSUE: "I am experiencing drops in my power meter data readings"
This issue happens when the bike computer gives priority and higher processing resources to other signals, like GPS. As a result, the power meter's information drops out as it has no processing resource within the allocated device. 

Make sure, that the latest firmware of INpower is installed. Since the upgrade to firmware version 2.200 we have addressed this phenomenon. This firmware keeps the readings stable and consistent. 

Tip: Also make sure that the bike computer is up to date with the latest firmware. 

ISSUE: "My crank is not connecting to my bike computer"
In many cases the connection was not established correctly rather than an issue with the crank.
 

Make sure that the crank is active by putting a load on the crank. Search for the INpower power meter by using the crank's serial number. 

Tip: Take this occasion to double check the bike computer's calibration function. Make sure that auto-calibration is deactivated. ROTOR power meters only require calibration after installation. 

ISSUE: "I cannot calibrate my INpower with my Garmin Edge 500"
Older Garmin Edge devices are causing some issues with our calibration routine


Garmin Edge 500 cannot be calibrated from the bike computer. Power meters must be calibrated with the ROTOR software.

ISSUE:  "I cannot calibrate my INpower with my Garmin Edge 800"
Older Garmin Edge devices are causing some issues with our calibration routine. 

Please initiate a session by activating the timer first before calibrating the crank. Then when the session is activated you can go into the calibration menu and calibrate the power meter. 

Tip: With respect to bike computer calibration issues, we always recommend performing calibration through the ROTOR software

 

 

2INPOWER PRODUCT FAMILY
This section includes all points for addressing issues with 2INpower cranks

ISSUE: "My power meter is not connecting to the ROTOR software on my Mac"
The reason for this issue is not related to ROTOR. Apple's macOS Sierra had issues with Bluetooth® Smart connections at its debut. Several devices, including power meters from other brands, could not be connected to Apple computers. 

Please make sure that you have installed the latest version of Apple's macOS Sierra, which has addressed these previous connection issues. 

ISSUE: "My power meter is not connecting to the ROTOR software on my Windows desktop/laptop"
There are two root causes to consider. First, ROTOR software can only connect to a 2INpower crank via Bluetooth® Smart in Windows 10; previous Windows versions cannot connect via Bluetooth® Smart. Second, the crank has not been connected to the desktop or laptop in first place.
 

Please make sure that Windows 10 is installed. The crank must be added as a Bluetooth® device before opening the ROTOR software. Close the Bluetooth® settings window before connecting the crank to the ROTOR software. 

Tip: If an individual computer device or setup cannot connect to the crank, the issue is related to a setup issue. If no device (desktop, laptop or bike computer) can connect, the crank is likely damaged and requires exchanging.
Always check with several devices to ensure that issue is related to setup or to the crank!
 

 

 

ROTOR SOFTWARE

The section below covers the most common issue related to our ROTOR software. 

Issue:
"I cannot open my software on my Mac, the ROTOR software icon is jumping in my dock but not opening"
The installation is not complete or has not been done correctly. 

Please make sure that the correct programs are installed in the correct order and that all your software is up-to-date with the latest version, including macOS Sierra, Mono Project and the ROTOR Software.
First, download the latest version of Mono Project from
www.mono-project.com. Then install Mono Project on macOS Sierra. The latest update of Mono Project has been improved with increased user-friendliness in the Sierra environment. It is no longer required to execute commands in Terminal. Install the ROTOR Software and restart your Mac computer. You can now use the Software. 

Tip: The software takes a bit to open the first time, although it is installed correctly. This can take up to 2 minutes and depends on the system. Users should be patient and give the program time to open. This only applies when opening it for the first time, from then onward software launches immediately.